Erskine Information Technology

Welcome to IT Services at Erskine. We are your “One-Stop Shop” for all information technology services. Our Help Desk and staff members are here to provide support for all aspects of technology, installation, troubleshooting, service, upgrades, and maintenance.

Erskine Technology

Office 365/Erskine Email

Student Portals

Campus Internet

Printing (WEPA)

Distribution lists

Resources for current Faculty/Staff

Resources for incoming students

Business Hours

8:00 am – 4:30 pm *By appointment

*Follow Erskine Business Hours

Located in Belk Hall 317 – 321

Need assistance/ Service Request?

For immediate support during business hours please call the Help Desk at 379-8816.

If staff is unavailable, please do not leave a voicemail message. Instead, make an appointment with one of our IT staff by emailing helpdesk@erskine.edu

For after-hours support please click the button below to submit a request ticket.

Office 365/Erskine Email


Every enrolled student at Erskine will receive an Erskine email address. This address will serve as an official means for faculty and staff to contact students. Students are expected to check their official Erskine email on a frequent and consistent basis and recognize that certain communication may be time-critical.

 

MICROSOFT OFFICE INSTALLATIONS

MICROSOFT OFFICE WEB APPS

Office Web Apps includes online versions of Word, Excel, PowerPoint, OneNote and several more.  The only tool needed to use these is a modern web browser.

 

I’ve got my account credentials, now what?


How do I change my password?

You can change your password by logging into your Office 365 account (office.com) with your Erskine email and current password, click on settings (gear icon), then select password.

Please visit this Microsoft Help page for more information:https://support.office.com/en-us/article/video-change-your-office-365-for-business-password-df48c24e-d036-4d72-987f-b6197f618619

If you do not know your current password and are unable to login to your account, you can use the password reset link here: https://passwordreset.microsoftonline.com/ if you have already entered the additional information (email or phone number) for your Erskine account. If not, you will have to call or visit the Erskine IT Office for a password reset.

Please note that password requirements are:

Passwords chosen must:

  • Be a minimum of eight (8) characters in length
  • Contain at least one (1) character from three (3) of the following categories:
    • Uppercase letter (A-Z)
    • Lowercase letter (a-z)
    • Digit (0-9)
    • Special character (~`!@#$%^&*()+=_-{}[]\|:;”’?/<>,.)

Passwords Chosen must not:

  • Contain any part of your name

It is strongly recommended that:

  • Passwords are changed twice per year (e.g., when clocks are adjusted in the spring and fall)
  • Each password chosen is new and different

How to setup Erskine Email on my mobile device:

When do I get my Erskine Email account?

We create accounts after the student deposit is paid and the account information will be given by our Registrar’s office upon completion of paperwork with the Registrar.

Student Portals


You will use the appropriate student portals to:

-View and pay student bills

-View course material and unofficial grades

-View class schedule

-Accept/Deny Financial Aid

College

Seminary

College Faculty

Seminary Faculty

Internet


Erskine provides wireless internet in all campus buildings. If you would like to have your Ethernet activated in your dorm room please fill out THIS FORM (only available to those with an Erskine email account)

Erskine IT does not provide ethernet cables for student use. Erskine IT does not permit the use of personal wireless access points or routers on Erskine’s network.

Printing (WEPA)


Erskine has three WEPA print stations. At the start of every semester, $25 of your student computer fee goes towards a WEPA printing credit and the credit expires at the end of each semester. WEPA print stations are located in Java City (24/7 fob access), McCain Library, and Erskine College Police Department (24/7 fob access).

How do I use a print kiosk?

Users have multiple options to send their documents to Wēpa before printing at a kiosk.

  • Upload their document(s) from their computer to wepa’s website;
  • Download Wēpa ‘s print driver software on their computer and use it to upload documents to the wepa cloud.
  • Install the Wēpa Android or Apple mobile app on their smartphone to upload/scan their documents to the wepa cloud.
  • Store their documents on a USB flash drive to use at a kiosk.
  • Email print@wepanow.com and use the Wēpa Code in the reply at any Wēpa print station.
  • Access you Office 365 OneDrive, Dropbox, or Google Drive from the Kiosk.

Print jobs can be stored in the wepa cloud for 96 hours. Students can print documents stored in the wepa cloud at any print kiosk.

Students can log in to each kiosk with their Erskine email account credentials

Students can also tag any card with a magnetic strip to automatically log into wēpa account and avoid manually entering username/password credentials. More information here: http://support.wepanow.com/tag-untag-card/

How much does it cost to print?

$0.08 B&W Single Sided

$0.17 B&W Double Sided

$0.45 Color Single Sided

$0.89 Color Double Sided

 Can I reload my WEPA balance?

Although you are granted a $25 credit at the beginning of each semester that you are enrolled, you can add money to your account should you need it. Any money you add to your account will not expire at the end of the semester and will remain on your account until you use all your WEPA money. You can reload by depositing $5, $10, $15, $20, $25, or $50 increments with a credit/debit card or paypal.

Current Distribution Lists

*Internal communication only

Resources for Faculty and Staff

  • Current CAMS manual pages
    • Must access with Erskine Credentials
  • Instructions on how to add Erskine Printers
    • Faculty/Staff must use ECAW wireless or wired connections to print.
    • Students are not permitted access to Faculty/Staff printers and must use WEPA print stations.
    • Department print codes are issued by the business office.
    • You must use your Erskine credentials to access the folder

Resources for Incoming Students

  • Erskine provides Microsoft Office for all students, faculty, and staff for up to 5 PCs/Macs
  • Erskine provides One Terabyte of OneDrive cloud storage for all students, faculty, and staff
  • Students have access to Wepa Print stations on campus therefore, we do not recommend personal printers
    • If personal printers are purchased, we ask that wireless printing is turned off.
  • Erskine does not provide personal computers or tablets
  • Erskine does have computer labs for student use
  • Erskine IT recommends a personal computer that:
    • Is Windows 10 OS or MacOS 10.8 or later
    • Screen size is 15 inches
    • RAM/Memory is at least 4GB (higher is better)
    • Storage is at least 120GB (higher is better)
      • SSD performs faster and better than a traditional spinning HDD but costs more per GB
    • Recommend purchasing extended warranty through the manufacturer.